The Moya app by Sassa offers a convenient way to check the status of your Sassa grant or social relief payments via your mobile device. With the Moya app, grant beneficiaries can easily view payment details, grant balances, and verify if funds have been paid out – all without needing to visit local offices or call hotlines.
This guide will walk through the complete process of checking your Sassa status using the Moya mobile app. Follow our step-by-step instructions below to check balances, view payment history, and monitor the status of your social grants or food relief payments.
Download the Moya App
The first step is to download the Moya app to your Android or iOS mobile device. You can find the Moya app in the Google Play Store or Apple App Store by searching for “Moya Sassa”. The app is free to download and use.
Be sure to download the official Moya app published by Sassa – avoid any similarly named apps from other developers. The correct app will have the Sassa logo.
Register an Account
Once you’ve installed the Moya app, open it and tap “Register” to create a new account. You’ll need to provide your ID number, mobile phone number, email address, and create a password.
Make sure the ID number you register with is the same one linked to your Sassa grant – this allows the app to pull your status details.
Verify Your Account
The next step is to verify your new Moya app account. You can verify via OTP by providing the one-time pin sent to your mobile number.
Alternatively, you can verify by answering security questions based on your personal details as per Sassa’s records associated with your ID.
Verifying your account activates access to view your grant status and payment information.
Log Into the Moya App
Once your Moya account is registered and verified, you can now log into the app using your ID number and password credentials.
On the login screen, enter your ID number and the password you created during registration.
If you forgot your password, you can tap “Forgot Password” to reset it after providing ID verification details.
View Your Grant Status
After logging into the Moya app, the dashboard will display an overview of your grant status and recent payments.
To get full details, tap on “Status” from the bottom menu. This will show your current grant type, status, date of next payout, and recent payment activity.
If you have multiple social grant types, you can swipe to view individual status details for each grant.
Check Your Balance
In addition to status, the Moya app allows you to check the available balance of your Sassa grant funds.
From the bottom menu, select “Balance“. This will display the total remaining balance available across all your active grants.
You can tap into each grant type to see the available balance for that specific social relief category.
View Payment History
To see your full history of Sassa payments received, select “Payment History” from the bottom menu.
This will show your transaction history stretching back months or years, depending on how long you’ve been receiving social grants.
Individual payments will show grant type, payment amount, date paid, and status like confirmed, pending or processing.
Monitor Payment Processing
If you’ve qualified for a new social grant or food relief, the Moya app allows you to monitor its status as payment is processed.
Under Payment History, newly approved grants may show as “Pending” status until funds are disbursed into your nominated bank account.
The app provides visibility into the processing stages so you know when your next Sassa payment is due to be paid out.
Change Language to English
The Moya app’s default language is isiZulu. To change it to English, tap the “Menu” icon in the top right.
Go to “Settings” and under ‘Language“, select English.
The Moya app will now display in English for easier understanding of grant status details and payments.
Contact Sassa Support
If you need help with any issues checking your grant status, you can contact Sassa directly from the Moya app.
Go to Menu -> Help, and select ‘Call Me‘ to receive a call back from Sassa’s support team.
Alternatively, choose SMS, FAQ, or Email to get assistance via your preferred contact method.
Link Grants to Child Dependents
If you receive child or orphan grants, the Moya app allows you to link these grants to your registered dependents.
Under the “Beneficiaries” menu, tap Add Beneficiary, enter the dependent’s ID number and grant details.
Once linked, you can easily check statuses of the whole family’s grants from your account.
Update Personal Details
Make sure the contact details Sassa has on record for you are up to date so you receive notifications of payment changes or issues.
In the Moya app menu, tap Personal Details to update your official personal information if anything has changed.
Monitor Food Relief Vouchers
In addition to social grants, Moya also allows you to view any active food relief vouchers and track their status.
If you have qualified for nutritional support vouchers, these will show under “Food Relief” status when funds are allocated to you.
You can then monitor voucher issue and redemption directly within the convenient Moya app.
Use Biometric Logins
For enhanced security, you can enable biometric logins like fingerprint or face recognition when accessing your Moya account.
In Settings, turn on Biometrics and follow prompts to capture your fingerprint or facial scan data.
Now you can login or view status simply with a fingerprint or by scanning your face.
The Moya app from Sassa makes checking your grant status quick and easy anywhere via mobile in just a few taps. Be sure to download Moya, register and verify your account, and use the app to monitor payment history and available balances. With up-to-date status insights at your fingertips, you can better manage your social relief funds.
Frequently Asked Questions
Q: How do I get the Moya app?
A: You can download the free Moya app from the Google Play Store or Apple App Store. Search for “Moya Sassa” and look for the app with the official Sassa logo.
Q: Can I register if I don’t have an email address?
A: Yes, you can register with just your ID number and mobile phone number. Email is optional during signup.
Q: What if I lost my Moya app password?
A: On the login screen, tap “Forgot Password” and you can reset your password after answering security questions or receiving an OTP.
Q: Will Moya work on any phone?
A: The Moya app works on Android smartphones and iPhones. As long as you can download apps, Moya should function on your device.
Q: Can I receive app notifications when funds are paid?
A: Yes, in the Moya app settings you can enable payment notifications to be alerted as soon as your grants are processed each month.