Navigating the Sassa Appeals Process Now

Sassa Appeal: The South African Social Security Agency (Sassa) manages various social grants for low-income citizens. If your application for a Sassa grant like the Child Support, Disability or Older Person’s grant is rejected, you have the right to appeal the decision. Here is a guide to lodging and managing a Sassa appeal.

Sassa Appeal
Sassa Appeal

Reasons Your Sassa Grant May Be Rejected

There are various reasons your initial Sassa grant application could be rejected, including:

  • Failing the income or means test for the grant
  • Not meeting the eligibility criteria
  • Outstanding information or documents needed
  • Errors or discrepancies in your application

It is important to understand the exact reasons for your grant rejection before appealing. This will help you prepare a stronger appeal case.

How To Appeal a Rejected Sassa Grant Application

If you feel the rejection of your Sassa grant was unfair or a mistake, you can lodge an appeal in the following ways:

  • Submit a written appeal letter to your nearest Sassa office stating your reasons for appealing. Include any new supporting documents.
  • Request an appeal application form from Sassa and submit this to the Appeals Committee.
  • Lodge your appeal online via the Sassa website if you originally applied online.
  • Visit your Sassa office in person to complete and motivate your appeal.

Your appeal should be submitted within 90 days of receiving rejection of your initial grant application.

The Sassa Appeals Process

Once you lodge your Sassa grant appeal, here is what happens:

  • The Appeals Committee will request your file including the initial application, rejection reason and any new evidence.
  • Your appeal will be considered based on the Social Assistance Act and regulations.
  • You may be requested to provide additional information if needed by the Appeals Committee.
  • If successful, your grant will be approved and paid from the date of initial application.
  • You will receive written notification of the appeal outcome within 90 days. If rejected again, reasons will be given.
  • The Appeals Committee’s decision is final, however, in rare cases you may be able to approach the High Court for further review.

Tips for a Successful Sassa Appeal

Follow these tips to help strengthen your appeal case when applying for Sassa grant review:

  • Clearly explain why you disagree with the initial rejection and believe you still meet the qualifying criteria.
  • Submit any new supporting documentation that may prove your eligibility.
  • Provide evidence to counter the original reasons given for rejection of your grant.
  • Request supporting letters from community workers, doctors or other third-parties where relevant.
  • Remain polite and stick to factual information in your appeal rather than venting frustrations.
  • Meet any requests for additional information from the Appeals Committee promptly.

Thoroughly preparing and presenting your case will give you the best chance of a successful Sassa appeal. But be aware that the Committee still has to work within the grant framework and regulations.


  • Double check you meet all the requirements if your Sassa grant application is initially rejected.
  • You can submit a written or online appeal within 90 days along with new supporting evidence.
  • The Appeals Committee will review your appeal and make a final decision within 90 days.
  • Well-motivated, evidence-based appeals have the highest success chance.
  • But the Committee must still work within the grant eligibility policies and rules.

With the right documentation and motivation, lodging an appeal provides the opportunity to have your Sassa grant rejection reconsidered. This process allows mistakes to be corrected or new evidence presented to prove your eligibility.

Tracking the Status of Your Sassa Appeal

After lodging your Sassa grant appeal, you will want to track its progress. Here are some tips:

  • When appealing in person, request a reference number from the Sassa officer to use for any follow-up enquiries.
  • For appeals submitted by post or online, check your confirmation letter for a case or reference number.
  • Use your reference number to call the Sassa call center or visit your local office to request an update on your appeal status.
  • Email any supporting documents requested by the Appeals Committee and ask for confirmation of receipt.
  • Note down the name of any Sassa officers you speak to regarding your appeal case.
  • If your appeal is successful, confirm when your first grant payment will be made.
  • Diarize the maximum 90 day period and follow up if you have not received the appeal outcome by then.
  • If ultimately rejected, request written reasons for the Appeals Committee’s decision.

Actively monitoring and communicating with Sassa will help ensure your appeal is properly logged, processed and finalized within the stipulated timeframes.

Common Problems with Sassa Appeals

Some common challenges that appellants face include:

  • Appeals being lost or delays in files reaching the Appeals Committee.
  • Lack of communication from Sassa on appeal outcomes.
  • New evidence requested by Appeals Committee not being properly processed.
  • Meeting the 90 day deadline for appeal finalization.
  • Unclear reasons given for appeal rejection making it difficult to decide on any further legal action.
  • Having to re-submit the same documents provided with initial application.
  • Finding it difficult to get feedback from Sassa call centers.

Proactively managing your appeal documentation and status checks can help overcome some of these problems.

If your Sassa grant appeal is ultimately rejected, legal options include:

  • Requesting the decision in writing with detailed reasons to assess grounds for legal review.
  • Approaching the High Court for a judicial review of the appeal rejection if there are concerns over unreasonable administrative actions.
  • Lodging a complaint with the Public Protector if there is evidence of prejudice or maladministration of your appeal.
  • Filing a case with the CCMA arguing unfair administrative injustice.
  • Using legal aid organizations to assess and handle any court review proceedings.

But note, these options involve lengthy processes with no guarantee of success. Getting professional legal advice is recommended before pursuing further action.

Visit : SRD SASSA Status Check

Criticisms of the Sassa Appeals System

While an appeals process exists for rejected Sassa grants, there have been criticisms including:

  • The 90 day timeframe to finalize appeals often gets exceeded due to backlogs.
  • Applicants struggle to get clear reasons for their initial grant rejection.
  • The appeals process itself lacks transparency with little communication to applicants.
  • Accessibility issues for applicants when trying to submit appeals, especially in rural areas.
  • Requests for additional information create delays or get lost by Sassa departments.
  • Lack of external oversight and review of the appeals system.
  • Concerns that appeal success rates remain below global benchmarks.
  • Feelings that Sassa does not provide enough assistance to applicants with appeals.
  • Perceptions that appeal outcomes may be influenced by staff biases or errors.
  • Confusion around rights and procedures when it comes to challenging unsuccessful appeals.

While all social grant systems face appeals challenges, there are calls for Sassa to better resource and strengthen their appeals process to ensure it delivers fairness, transparency and efficiency.


The Sassa grant appeals system provides an avenue for rejected applicants to request re-evaluation and supply additional proof of eligibility. However, the process faces criticism over delays, lost documents and opaque decision-making. Improved communication and assistance from Sassa could enhance transparency and applicant rights during the appeals procedure. With the right evidence and follow up, lodging an appeal remains an important mechanism for correcting mistaken rejections. But applicants should also understand it is not a guaranteed overturning of the initial decision.

Frequently Asked Questions

What can I appeal against?

You can appeal the rejection of applications for Sassa grants including the Child Support, Disability and Older Person’s grants.

When should I appeal?

Submit your Sassa grant appeal within 90 days of receiving the rejection notification.

How do I lodge an appeal?

You can appeal in writing, in person at a Sassa office, or online by completing appeal forms and supplying supporting documents.

What reasons can I give for my appeal?

Explain why you believe the initial rejection was mistaken, providing new documentation and evidence to prove your eligibility.

How long does the appeals process take?

Sassa must finalize your appeal within 90 days. But delays are common due to backlogs.

Can I track the status of my appeal?

Yes, contact the Sassa call center or your local office using your reference number to check on your appeal progress.

I missed the 90 day limit, can I still appeal?

No, a Sassa grant appeal must be submitted within 90 days of rejection. After that you will have to reapply.

What if my appeal is rejected?

If your appeal is unsuccessful, request detailed reasons in writing from Sassa before considering any legal action.

How often are Sassa appeals successful?

While data is limited, Sassa appeal success rates are estimated to be around 25% to 40% currently.

Where can I get help with my Sassa appeal?

If you need assistance, contact a local advice office, legal aid clinic or social worker familiar with Sassa appeals.

Ruth Arendse

Greetings, I am Ruth Arendse, a dedicated writer and advocate located in South Africa. My unwavering dedication to delivering accessible knowledge is channeled through my website, which stands as a dependable source for comprehensive information on SASSA grants. It provides valuable wisdom and support, aiming to empower both individuals and communities.

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