When reporting a payment glitch to SASSA, beneficiaries should provide the following information:
- Personal Details: Beneficiaries should provide their full name, ID number, and contact details to enable SASSA to identify and contact them.
- Description of the Payment Glitch: Beneficiaries should provide a detailed description of the payment glitch, including the date of the payment, the amount of the grant, and any error messages or notifications received.
- Banking Details: Beneficiaries should provide their banking details, including the name of the bank, the account number, and the branch code, to enable SASSA to verify and update their details if necessary.
- Supporting Documents: Beneficiaries should provide any supporting documents, such as bank statements or proof of payment, to assist SASSA in resolving the payment glitch.
By providing this information, beneficiaries can help SASSA to identify and address the payment glitch promptly, ensuring that they receive the support they are entitled to.
